Delmart – Frequently Asked Questions (FAQs)
1. Ordering
Q1. How do I place an order on Delmart?
Open the app, browse products, add items to your cart and click on the view option cart. There, choose a time slot, select your delivery address, select a payment method and confirm your order.
Q2. Is there a minimum order value?
No, there is no minimum order value. You can place an order for any amount.
Q3. Can I place an order for immediate delivery?
Yes, we offer express delivery in selected areas, subject to availability.
Q4. Can I schedule an order for later?
Yes, you can select a preferred delivery slot while placing your order.
Q5. Can I edit my order after placing it?
Order modifications are only possible for a short time after placing the order. Please contact support immediately.
Q6. Can I cancel my order?
You can cancel your order before it is packed or dispatched. Once out for delivery, cancellation may not be possible.
Q7. What happens if I miss my delivery?
If you are unavailable at the time of delivery, our delivery partner will attempt to contact you. In case we are unable to reach you, the delivery may be rescheduled for a later time or the next available slot. If repeated delivery attempts fail, the order may be cancelled and applicable charges may apply.
2. Freshness & Product Quality
Q8. Are your products fresh?
Yes, Delmart specializes in delivering fresh bakery items, dairy, and daily essentials sourced regularly.
Q9. How do you ensure product freshness?
We follow strict quality checks, controlled storage, and quick delivery timelines to maintain freshness.
Q10. What is the shelf life of fresh products?
Shelf life varies by product. Details are mentioned on the product page or packaging.
Q11. Why does the product look slightly different from the image?
Images are for reference. Fresh items like bakery products may vary slightly in appearance.
Q12. Can I trust the quality of perishable items?
Yes, we source from trusted vendors and maintain hygiene and quality standards.
3. Product Availability
Q13. What if a product is out of stock?
If a product is out of stock, you can click on the “Notify Me” option on the product page. You will be notified as soon as the item is back in stock.
Q14. Can I get a replacement for an unavailable product?
No, Delmart does not provide substitutions or replacements for out-of-stock items.
Q15. What happens if a product becomes unavailable after I place an order?
If a product becomes unavailable after your order is placed, it will be removed from your order and you will only be charged for the items delivered.
4. Pricing & Payments
Q16. What payment methods are accepted?
We accept UPI, debit/credit cards, wallets, and cash on delivery (if available).
Q17. Are prices shown inclusive of taxes?
The prices displayed on the product listing and product details pages are the base product prices. The final amount, including applicable taxes and charges, is shown at the checkout screen before payment.
Q18. Are there any hidden charges?
No, all charges including delivery fees are clearly shown before payment.
Q19. When will my payment be deducted?
Online payments are charged at the time of order confirmation.
5. Delivery
Q20. What are your delivery hours?
Delivery slots are displayed while placing your order. You can choose from the available slots at checkout.
Q21. How long does delivery take?
Delivery is completed within the selected time slot chosen at checkout.
Q22. How can I track my order?
You can track your order in real time from the “My Orders” section. The status is updated at every stage of the delivery process.
Q23. Are there any delivery charges?
No, Delmart does not charge any delivery fees.
Q24. Do you deliver in my area?
Enter your location in the app to check service availability.
Q25. Can I change my delivery address after placing the order?
Address changes may not be possible once the order is processed.
6. Returns, Refunds & Issues(Optional : for Discussion)
Q26. What if I receive a damaged or incorrect item?
Please report the issue via the app or contact support immediately with photos if possible.
Q27. Can I return fresh products?
Due to the nature of fresh items, returns are limited but refunds/replacements are provided for valid issues.
Q28. How do I request a refund?
Go to your order history and raise a support request.
Q29. How long does it take to get a refund?
Refunds are processed within 3–7 business days depending on the payment method.
Q30. What if an item is missing from my order?
Report it through the app, and we will investigate and process a refund if applicable.
7. Account & App Usage
Q31. How do I create an account?
Sign up using your mobile number that is active on WhatsApp. The OTP will be sent via
WhatsApp and will only be visible on the original WhatsApp account (not on linked devices).
Q32. Can I use multiple addresses?
Yes, you can save multiple delivery addresses and choose from them while placing an order.
Q33. How do I update my profile details?
Go to My Account, then select Edit Profile to update your details.
Q34. What if I face issues with the app? (Optional : for Discussion)
Please contact customer support for assistance or ensure that you are using the latest version of the app.
8. Offers & Discounts
Q35. How do I apply a promo code?
Enter the promo code during checkout before completing payment.
Q36. Why is my promo code not working?
Check validity, minimum order value, and terms & conditions.
Q37. Can I use multiple offers on one order? (Optional : for Discussion)
Only one promo code can be applied per order unless stated otherwise.
9. Safety & Hygiene
Q38. Are hygiene standards maintained?
Yes, we follow strict hygiene protocols in sourcing, packaging, and delivery.
Q39. Are delivery partners trained for safe handling?
Yes, all delivery personnel are trained to handle fresh products safely.
10. Miscellaneous
Q40. Can I place bulk orders? (Optional : for Discussion)
Yes, for bulk orders please contact support in advance.
Q41. Can I order for someone else?
Yes, simply enter their address and contact details during checkout.
Q42. Do you provide invoices?
Yes, invoices are available in the app after order completion.
Q43. How can I contact customer support?
You can reach us via in-app chat, email, or helpline number.